Talking Resume

Gregory Saier

Sr. Systems Support Engineer · Philadelphia, PA

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From fixing PCs in the '90s to engineering enterprise business systems for a global fintech, I've spent more than two decades solving technology problems. Ask my AI assistant anything about my experience.

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Enterprise Infrastructure Security-Focused Cloud Escalation & Production Support Windows Server & Desktop Active Directory / Azure AD Microsoft 365 / Exchange Identity & App Access Networking & VPN VMware / Hyper-V PowerShell & Automation PCI-DSS Awareness Field Leadership

Experience

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Sr. Systems Support Engineer

FreedomPay · Philadelphia, PA

September 2022 – Present

  • Specialize in supporting, designing, and optimizing enterprise IT infrastructure in a fast-paced, security-focused cloud environment
  • Serve as the escalation point for complex technical issues that go beyond standard support — owning problems others cannot resolve
  • Help build, support, and continuously improve systems that meet rigorous security and compliance standards for a global workforce
  • Lead infrastructure improvements and build tools that simplify IT operations for the organization and its users
  • Troubleshoot critical production issues across time zones while coordinating with cross-functional teams
  • Handle senior-level enterprise identity and application access work that keeps people productive without compromising security posture

Systems Support Engineer

Lantium · Blue Bell, PA

March 2018 – September 2022

  • All levels of Windows server and desktop support
  • Active Directory administration (on-premise, hosted, and Azure AD)
  • Backup solution and disaster recovery support
  • Email administration (Office 365, hosted and on-prem Exchange)
  • Network engineering and security; virtualized Windows environments (VMware, Hyper-V, VirtualBox)
  • Application, ERP, and database support; RD Gateway, VPN, Citrix, and remote-work technologies
  • Mobile device administration; participated in on-call rotation for after-hours support

CardPointe Gateway Support

CardConnect · King of Prussia, PA

July 2017 – March 2018

  • Supported financial technology products for accepting credit, debit, ACH, and EBT
  • Worked with ISVs, merchants, developers, and integrations teams to troubleshoot devices, plugins, hosted payment pages, and APIs to the secure payment gateway
  • Facilitated PCI-DSS compliance scans for vendors and merchants
  • Participated in on-call rotation for emergency escalations from after-hours support

Technical Support Specialist

Zog Inc. · Montgomeryville, PA

August 2016 – June 2017

  • 1st and 2nd level helpdesk and desktop support; proactive maintenance on servers and workstations
  • First responder to system-generated alerts
  • Active Directory, Terminal/RD, and Exchange Server support
  • Network engineering and security; VMware and Hyper-V virtualization

Point of Sale System Administrator

Drexel Business Machines · Upper Darby, PA

February 2015 – August 2016

  • Configured and installed custom point-of-sale systems per customer specifications
  • Developed staging standards and documentation that improved deployment efficiency
  • Created universally adopted backup procedures to address repeat issues
  • Resolved a large backlog of existing customer issues; facilitated PCI-DSS compliance remediation
  • Participated in on-call rotation for emergency support

Installation Manager / Installer

Signature Systems, Inc. · Newtown, PA

September 2011 – March 2014

  • Directed a team of 10 field technicians on new projects covering 40 states
  • Delivered proprietary custom POS systems with online ordering and multi-location enterprise management
  • Provided advanced network and SQL troubleshooting support to field technicians
  • Traveled nationwide to train and audit technicians; maintained documentation for techs and customers
  • Became the only technician of 10 trained to install every technology the company offered

Certifications